Terms of Service

TERMS OF SERVICE

Last Updated: 01.07.2025

1. INTRODUCTION

Welcome to Shay Joinery Ltd (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

COMPANY DETAILS:

• Company Name: Shay Joinery Ltd

• Registration: [Company Registration Number]
• Address: Railway Arch 467, Bow Common Lane, London E2 4BN / E3 4BH
• Contact: +44 7949 296795 / 07973 282475 | help@shayjoinery.co.uk

2. SERVICES

Shay Joinery Ltd provides custom joinery and carpentry services, including but not limited to:
• Bespoke furniture design and manufacturing
• Flooring Services
• Kitchen and bathroom installations
• Built-in storage solutions
• Architectural joinery
• Restoration and repair services
• Consultation and design services

3. ACCEPTANCE OF TERMS

By using our website or engaging our services, you confirm that:
• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into these Terms
• You will comply with all applicable laws and regulations

4. SERVICE AGREEMENT AND QUOTATIONS

4.1 Quotations
• All quotations are valid for 30 days unless otherwise specified
• Quotations are based on information provided by the client
• Final pricing may vary based on site measurements and specifications
• Written acceptance of a quotation constitutes a binding agreement

4.2 Project Scope
• Detailed project specifications will be provided in writing
• Any changes to agreed specifications may result in additional charges
• Additional work requests must be approved in writing before commencement

5. PAYMENT TERMS

5.1 Payment Schedule
• Deposit: 50% of the total project cost is required before work commences
• Progress payments as agreed in the project contract
• Final payment due upon completion and client satisfaction
• Payment terms: Net 15 days from invoice date

5.2 Payment Methods
• Bank transfer (preferred)
• Cheque
• Cash (for amounts under £500)
• Credit/debit cards may be accepted for deposits

5.3 Late Payments
• Interest charged at 2% per month on overdue amounts
• We reserve the right to suspend work for non-payment
• Collection costs may be added to overdue accounts

6. MATERIALS AND WORKMANSHIP

6.1 Materials
• We source high-quality materials from reputable suppliers
• Material specifications will be agreed upon before project commencement
• Client-supplied materials are used at the client’s risk
• We are not responsible for defects in client-supplied materials

6.2 Workmanship Warranty
• 12-month warranty on workmanship from the completion date
• Warranty covers defects in our work, not normal wear and tear
• Warranty void if third parties make modifications
• Hardware warranties as per manufacturer specifications

7. PROJECT TIMELINE AND DELAYS

7.1 Timelines
• Estimated completion dates are provided in good faith
• Timelines may be affected by material availability and unforeseen circumstances
• We will communicate any delays promptly

7.2 Force Majeure
• We are not liable for delays caused by circumstances beyond our control
• This includes but is not limited to weather, material shortages, labour disputes, or government restrictions

8. HEALTH AND SAFETY

8.1 Site Safety
• We maintain comprehensive public liability insurance
• All work performed to current health and safety standards
• Client is responsible for providing safe working conditions
• Any hazardous materials discovered will be reported immediately

8.2 Compliance
• All work complies with relevant building regulations
• Client is responsible for obtaining necessary permits where required
• We will advise on regulatory requirements, but final responsibility lies with the client

9. INTELLECTUAL PROPERTY

9.1 Design Rights
• Original designs remain the property of Shay Joinery Ltd
• Client receives a license to use the designs for the agreed project only
• Reproduction of designs for commercial purposes is prohibited without written consent

9.2 Portfolio Use
• We reserve the right to photograph completed work for portfolio purposes
• Client may request exclusion from marketing materials
• No interior spaces photographed without explicit permission

10. LIMITATION OF LIABILITY

10.1 Liability Limits
• Our liability is limited to the contract value for any single project
• We are not liable for consequential or indirect damages
• Liability excludes loss of profits, business interruption, or data loss

10.2 Insurance
• We maintain appropriate trade and public liability insurance
• Insurance details available upon request
• Client advised to check their insurance coverage

11. CANCELLATION AND REFUNDS

11.1 Cancellation by Client
• Cancellation is possible before work commences with 48 hours’ notice
• Deposit refundable minus design costs and material ordering fees
• No refunds once work has commenced on-site

11.2 Cancellation by Us
• We may cancel for non-payment or breach of terms
• We may cancel if site conditions are unsafe or unsuitable
• Full refund of payments if cancellation is our decision

12. COMPLAINTS AND DISPUTES

12.1 Complaint Procedure
• Initial complaints should be made in writing within 7 days
• We aim to resolve complaints within 15 working days
• Independent mediation is available if required

12.2 Governing Law
• These Terms are governed by English law
• Disputes subject to the jurisdiction of the English courts
• Alternative dispute resolution is preferred where possible

13. DATA PROTECTION AND PRIVACY

13.1 Data Collection
• We collect personal information necessary for service provision
• Data processed under UK GDPR requirements
• Full privacy policy available separately

13.2 Data Security
• Personal information is stored securely and confidentially
• Information not shared with third parties without consent
• Right to request data deletion upon project completion

14. WEBSITE TERMS

14.1 Website Use
• Website content for informational purposes only
• No warranty regarding website availability or accuracy
• User is responsible for virus protection and security

14.2 Third-Party Links
• Website may contain links to third-party sites
• We are not responsible for third-party content or practices
• Links do not constitute endorsement

15. AMENDMENTS AND UPDATES

15.1 Term Changes
• We reserve the right to update these Terms
• Changes are effective immediately upon website posting
• Continued use constitutes acceptance of updated Terms

15.2 Contract Variations
• Project-specific terms may supplement these general Terms
• Written agreements take precedence over website Terms
• Any variations must be agreed in writing

16. SEVERABILITY

If any provision of these Terms is found unenforceable, the remainder shall continue in full force and effect.

17. CONTACT INFORMATION

For questions regarding these Terms of Service:
Shay Joinery Ltd
• Email: terms@shayjoinery.co.uk
• Phone: +44 (0) 7949 296795 / +44 (0) 07973 282475
• Address: Railway Arch 467, Bow Common Lane, London E2 4BN / E3 4BH
• Website: https://www.shayjoinery.co.uk