PRIVACY POLICY
Last Updated: 01/07/2025
1. INTRODUCTION
Shay Joinery Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.shayjoinery.co.uk or engage with our joinery services.
2. INFORMATION WE COLLECT
Personal Information
We may collect personal information that you voluntarily provide to us, including:
• Name and contact details (email address, phone number, postal address)
• Project details and specifications
• Payment information (processed securely through third-party payment processors)
• Communication records (emails, phone calls, messages)
Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device and connection information
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Provide joinery services and fulfil project requirements
• Communicate with you about your projects and services
• Process payments and manage billing
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect our business interests and prevent fraud
4. INFORMATION SHARING AND DISCLOSURE
We may share your information with:
• Service Providers: Third-party contractors, suppliers, and service providers who assist in our business operations
• Payment Processors: Secure third-party payment processing companies
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale, or transfer of our business
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal information, including:
• Secure data transmission and storage
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal information for as long as necessary to:
• Fulfil the purposes for which it was collected
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements
Project-related information is typically retained for 6 years to comply with business and legal requirements.
7. YOUR RIGHTS
Under applicable data protection laws, you may have the right to:
• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict processing
• Data portability
• Withdraw consent (where processing is based on consent)
To exercise these rights, please get in touch with us using the information provided below.
8. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Enhance website functionality and user experience
• Analyse website traffic and usage patterns
• Remember your preferences and settings
You can control cookie settings through your browser preferences, though this may affect website functionality.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
10. MARKETING COMMUNICATIONS
With your consent, we may send you marketing communications about our services. You can opt out at any time by:
• Following the unsubscribe link in our emails
• Contacting us directly
• Updating your communication preferences
11. CHILDREN’S PRIVACY
Our services are not directed to children under 16. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected such information, we will promptly take steps to delete it.
12. INTERNATIONAL DATA TRANSFERS
If we transfer your personal information outside the UK or EU, we ensure that appropriate safeguards are in place to protect your information under applicable data protection laws.
13. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy from time to time. We will notify you of any material changes by:
• Posting the updated policy on our website
• Sending you an email notification
• Other appropriate means of communication
14. CONTACT INFORMATION
For questions about this Privacy Policy or our data practices, please get in touch with us:
Shay Joinery Ltd
Address: Railway Arch 467, Bow Common Lane, London E2 4BN / E3 4BH
Phone: +44 (0) 7949 296795 / +44 (0) 7973 282475
Email: privacy@shayjoinery.co.uk
Website: https://www.shayjoinery.co.uk